Provider Terms

These Provider Terms should be reviewed by a qualified legal professional before publication. They apply in addition to the general Terms & Conditions and Privacy Policy.

1. Scope & Acceptance

These Provider Terms (“Provider Terms”) apply to any business, organisation, or individual (“Provider”, “you”) that registers as an activity provider on the EventCub platform (the “Platform”), operated by Digital Event Publishing Pty Ltd (ABN 31 677 769 970, ACN 677 769 970). These Provider Terms apply in addition to the general Terms & Conditions and Privacy Policy. By registering as a Provider, you agree to comply with all three documents.

In the event of any conflict between these Provider Terms and the general Terms & Conditions, these Provider Terms shall prevail to the extent of the inconsistency.

2. Provider Registration & Approval

2.1 Application Process

To list events on EventCub, you must complete the provider onboarding process, which includes providing your business name, contact details, and other required information. All provider applications are subject to review and approval by EventCub at our sole discretion.

2.2 Approval

You may not create event listings until your provider account has been approved by EventCub. We will notify you by email when your application has been approved or if changes are required. Approval of your provider account does not constitute an endorsement of your business, events, or services.

2.3 Account Information

You agree to keep your provider profile information accurate and up to date at all times, including your business name, contact email, phone number, payment instructions, and cancellation policy. You are responsible for all activity that occurs under your provider account.

3. Provider Obligations

3.1 General Obligations

As a Provider on the Platform, you agree to:

• Comply with all applicable Australian federal, state, and local laws and regulations relevant to your activities, including but not limited to child safety legislation, workplace health and safety laws, and anti-discrimination laws.
• Provide safe, well-supervised, and age-appropriate activities for all participating children.
• Respond to booking requests in a timely manner and manage your event listings responsibly.
• Maintain appropriate supervision ratios for the activities you provide.
• Have appropriate first aid procedures and equipment available at your events.

3.2 Responsiveness

When a user makes a booking through the Platform, you will receive an email notification. You are expected to review and either confirm or communicate with the customer regarding each booking promptly. Bookings that are not confirmed within 3 days (72 hours) will automatically expire, which may result in a poor experience for users.

4. Listing Accuracy

4.1 Accurate Information

You must ensure that all information in your event listings is accurate, complete, and not misleading. This includes, but is not limited to:

• Event title and description
• Dates, times, and recurrence schedules (for recurring events)
• Location and venue details
• Pricing — all prices must be displayed in Australian Dollars (AUD) and must accurately reflect the per-child cost
• Age range — minimum and maximum age requirements must accurately reflect the suitability of the activity
• Capacity limits
• Any photos and images used in the listing

4.2 Misleading Listings

You must not create listings that are false, deceptive, or misleading. EventCub reserves the right to remove or deactivate any listing that we reasonably consider to be inaccurate or misleading, and to suspend or terminate your provider account if misleading listings are a recurring issue.

4.3 External Booking Links

If you use the external booking URL feature to direct users to your own booking system, you are responsible for ensuring that the linked page is functional, secure, and consistent with the information in your EventCub listing.

5. Working With Children Check

5.1 Provider Requirement

You represent and warrant that you hold a current and valid Working With Children Check (WWCC), Blue Card, or equivalent clearance as required by the laws of your state or territory. You must maintain this clearance for the duration of your use of the Platform.

5.2 Staff Requirement

You must ensure that all staff, contractors, and volunteers who interact with or supervise children at your events also hold a current and valid Working With Children Check or equivalent clearance as required by applicable law.

5.3 Notification

You must immediately notify EventCub if your Working With Children Check or that of any of your staff is revoked, suspended, or subject to any negative notice or interim bar. Failure to hold a valid clearance is grounds for immediate suspension or termination of your provider account.

6. Handling of Children’s Data

6.1 Confidentiality

When a user makes a booking, you will receive the child’s personal information, including their name, date of birth, gender, and health and medical information (such as immunisation status, allergies, anaphylaxis risk, asthma, diabetes, disabilities, and dietary restrictions). You must treat this information as strictly confidential.

6.2 Permitted Use

You may only use children’s personal and health information for the following purposes:

• Managing the booking and ensuring appropriate preparation for the child’s participation in the event.
• Ensuring the safety and wellbeing of the child during the event, including managing medical conditions, allergies, and dietary requirements.
• Communicating with the parent or guardian about the booking or the child’s participation.

6.3 Prohibited Use

You must not:

• Use children’s information for any purpose other than those listed above, including marketing, profiling, or commercial purposes.
• Share, sell, or disclose children’s information to any third party, except as required by law or with the express consent of the parent or guardian.
• Retain children’s information longer than reasonably necessary for the purposes described above. You should delete booking-related child data within a reasonable period after the event has concluded.

6.4 Privacy Compliance

You must handle all personal information received through the Platform in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you experience a data breach involving children’s information received through EventCub, you must notify EventCub and the affected parent or guardian immediately, and comply with the Notifiable Data Breaches scheme.

7. Insurance

7.1 Public Liability Insurance

You must hold and maintain current public liability insurance with a minimum coverage of $10,000,000 (ten million Australian dollars) for the duration of your use of the Platform. Your insurance must cover all activities and events you list on EventCub.

7.2 Additional Insurance

Depending on the nature of your activities, you may also be required to hold professional indemnity insurance, product liability insurance, or other forms of cover as required by applicable law or industry standards.

7.3 Proof of Insurance

EventCub may request proof of your insurance coverage at any time. Failure to provide satisfactory evidence of insurance may result in the suspension or termination of your provider account.

8. Payments

8.1 Payment Collection

You are solely responsible for collecting payment from users for your events. EventCub does not process, hold, or facilitate payments between you and users. You must provide clear payment instructions during your provider onboarding, and these instructions will be shared with users when they make a booking.

8.2 Pricing

You are responsible for setting the price for your events. All prices must be displayed in Australian Dollars (AUD). You must ensure your pricing is accurate and inclusive of any applicable taxes or fees.

8.3 Platform Fees

EventCub does not currently charge providers any platform fees or commissions. If this changes in the future, we will provide you with reasonable advance notice.

9. Cancellations & Refunds

9.1 Cancellation Policy

You must maintain a clear cancellation policy and provide it during your provider onboarding. Your cancellation policy is displayed to users on your event listings and in booking communications. You are bound by the cancellation policy you publish.

9.2 Provider-Initiated Cancellations

If you need to cancel a booking, you should provide the user with a reason for the cancellation and process any refund in accordance with your cancellation policy. If you deactivate an event, all active bookings (Pending and Confirmed) for that event will be automatically cancelled, and affected users will be notified by email.

9.3 Refunds

You are solely responsible for handling refunds with users in accordance with your cancellation policy and applicable Australian Consumer Law obligations. EventCub is not involved in refund processing or disputes.

10. Content & Intellectual Property

10.1 Your Content

You retain ownership of all content you upload to the Platform, including your business logo, event descriptions, and event photos. By uploading content, you grant EventCub a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that content for the purpose of operating, promoting, and improving the Platform.

10.2 Content Standards

All content you upload must be accurate, appropriate for a family audience, and must not infringe the intellectual property rights of any third party. You must have the right to use any images, logos, or other materials you upload.

10.3 EventCub Branding

You may not use the EventCub name, logo, or branding in your marketing materials without our prior written consent, except to state that your activities are listed on EventCub.

11. Suspension & Termination

11.1 Suspension

EventCub may suspend your provider account at any time if we reasonably believe you have breached these Provider Terms, the general Terms & Conditions, or any applicable law. We will notify you of the suspension and provide a reason where practicable.

11.2 Termination

EventCub may terminate your provider account at any time for any reason, including but not limited to:

• Breach of these Provider Terms or the general Terms & Conditions.
• Failure to hold or maintain a valid Working With Children Check.
• Failure to hold adequate insurance.
• Repeated inaccurate or misleading listings.
• Complaints from users regarding the quality, safety, or conduct of your events.
• Any conduct that, in our reasonable opinion, is harmful to users, children, or the reputation of the Platform.

11.3 Effect of Termination

Upon termination or suspension of your provider account, all your active event listings will be deactivated and all active bookings will be cancelled. You remain responsible for honouring any confirmed bookings and processing any refunds owed to users in accordance with your cancellation policy and applicable law.

11.4 Voluntary Termination

You may request termination of your provider account at any time by contacting us. Before termination, you should cancel or complete all active bookings and communicate with affected users.

12. Indemnification

You agree to indemnify, defend, and hold harmless Digital Event Publishing Pty Ltd (trading as EventCub), its directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your events, activities, or services, including any injury, loss, or damage suffered by any participant, child, or third party.
• Your breach of these Provider Terms or the general Terms & Conditions.
• Your breach of any applicable law, regulation, or industry standard.
• Any claim by a third party that your content infringes their intellectual property rights.
• Your handling, use, or disclosure of personal information (including children’s information) received through the Platform.
• Any payment dispute between you and a user.

13. Limitation of Liability

EventCub acts solely as an intermediary connecting Providers with users. EventCub is not liable for:

• The conduct, actions, or omissions of any user, parent, guardian, or child.
• Any loss of revenue or bookings resulting from Platform downtime, errors, or changes.
• Any user’s failure to make payment for a booking.
• Any decision by EventCub to reject, suspend, or terminate your provider account.

To the maximum extent permitted by law, EventCub’s total aggregate liability to you under or in connection with these Provider Terms shall not exceed the total platform fees (if any) paid by you to EventCub in the 12 months preceding the event giving rise to the claim.

14. Relationship

Nothing in these Provider Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and EventCub. You are an independent operator and are solely responsible for the management and delivery of your events. You must not represent yourself as an employee, agent, or partner of EventCub.

15. Changes to These Terms

We may update these Provider Terms from time to time. When we make changes, we will update the “Last updated” date at the top of this page. If we make material changes, we will notify you by email. Your continued use of the Platform as a Provider after any changes take effect constitutes your acceptance of the revised Provider Terms.

16. Governing Law

These Provider Terms are governed by the laws of New South Wales, Australia. Any dispute arising under or in connection with these Provider Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

17. Contact

For provider-specific enquiries, please contact us at [email protected].